ABOUT US

Lelo Lelo is a swiftly growing Minneapolis, MN company founded originally to bring the Lelo line of products to the North American market.  We saw a desire in the North American market for Tenga and that consumers were not being given a safe and legitimate way to purchase their products.   We strive to sell only the highest quality products, hand picked by the founders, and to provide a standard of service not yet seen in the industry!

CONTACT US

You can contact us via email and we generally respond with in 24 hours.  Email enquiries can be sent to info@tengaflip.com

WHY BUY FROM TENGAFLIP?

Lelo Lelo sells only the highest quality products - they are hand selected to be the best products on the market.  We have built relationships with the best vendors, both overseas and domestically, to be sure that you have the best shopping experience on the web.  We are striving to be better everyday, whether it is by improving our practices or by sourcing the latest and greatest products.  If you cant find a product on our site, let us know and we will help! We work hard to provide more information on our products than any other sex toy site - we know how important it is to know exactly what youre buying.  We strive to make your shopping experience as seemless as possible - so that you can spend your time enjoying our products!

SAFE AND SECURE SHOPPING

At Lelolelo.com offer secure shopping provided by ALPHAssl seal.  To check the validity of our SSL Seal you can scroll down the page and on the left hand side click out ALPHAssl Seal.

DISCREET PLAIN BOX SHIPPING
We guarantee that you will have the most discreet shopping experience possible. When you receive your package from LeloLelo, it will be in a plain box with a non-descript return address.  Not even your mail carrier will know what you bought or where it came from. What you buy is your own business - its our business to keep it that way!

DISCREET BILLING
A very important part of your shopping experience is how your credit card is billed.  We know how this goes!  When you receive your credit card statement, it will be billed by "Vitruvian Online Purchase". You may not recognize the name later, so during the checkout process please take a moment to write it down.

YOUR PRIVACY 100% GUARANTEED
Your privacy is very important to us.  Under no circumstance will we sell or give away your personal information, including your email address. We hate spam just as much as you do! Please make sure you select the privacy options you are comfortable with at checkout, including whether or not you do not want to hear from us after your order is complete.

JUNK MAIL AND SPAM
You will never receive unsolicited marketing materials from LeloLelo.comthat could be mistakenly recieved by an unwanted party.  We understand the awkward situation this may cause and would hate to be the reason for it!

100% GENUINE PRODUCTS
LeloLelo.com sells only 100% genuine products, all of which have been hand selected as the highest quality products on the market.

FAQ

When will my card be billed
Generally when the order is placed with in the first 24 hours your card will be billed.

2257 compliance statement
Vitruvian Product Group, LLC does not produce any content and makes no representation about any content. All video products offered on this site and all models pictured on adult product box covers have been produced by other studios or other manufacturers.

Vitruvian Product Group, LLC is not in possession of any original 2257 disclaimers for any of the models; however, all of the manufacturers or studios that have created content that we sell or advertise represent that all models appearing in their productions are over 18 and that they maintain all appropriate 2257 disclaimers or the equivalent.

All information is secure
All personal information submitted through the web, phone, mail, or fax is entered into our databases via secure systems. These secure systems are regularly monitored by Trust Keeper. Trust Keeper is a security monitoring company approved by Visa and Mastercard for assuring them that data is being handled properly.

Card is billed by VPG, LLC.
Your credit card will be charged by VPG Online Products, LLC.

Delivery man and neighbors will not know
Your product is shipped in a plain cardboard box. And the "From:" address will have a discreet name also.

I did not order this
Please contact us. Our orders usually ship very quickly. If your order has shipped we suggest you refuse delivery and the order will be returned to us and your card credited.

Privacy Policy
All personal information submitted through the web, phone, mail, or fax is entered into our databases via secure systems. These secure systems are regularly monitored by Trust Keeper. Trust Keeper is a security monitoring company approved by Visa and Mastercard for assuring them that data is being handled properly.

When submitting an order, you may be asked if you mind being contacted with information about other products or services. If you do not check that box, you will not be contacted for anything other than necessary information regarding your order. If you check yes, you may receive emails from us. Although checking yes reserves our right to solicit, we respect that right and have never sold any information to 3rd parties.

It should be noted also, that in order to fulfill orders we may be required to give your information to 3rd parties such as US Mail or UPS. Those companies are required by us to protect your information and privacy.

Someone used my credit card
Please contact us. Our orders usually ship very quickly. If your order has shipped we suggest you refuse delivery and the order will be returned to us and your card credited.  Please email info@lelolelo.com

Online is the best way to shop
Search by product name, size, material, color, category, etc. Our website is secure and safe.

Can I cancel my order?

Typically orders are shipped the same day in which it was placed.  We cannot cancel order's once the fullfilment proccess has begun.  In order to canel an order it must be done immediatly after it has been placed, due to a mistake such as wrong shipping address or anything of the like.

Out of stock items
Our website is linked with inventory in the warehouse. Thus, items that are out of stock are automatically updated on the website as out of stock and can not be ordered. In some situations there is the possibility that the out of stock items do not reflect on lelolelo.com in which we will contact you and proceed though communication with the customer.

Occasionally items are ordered but go out of stock before they can be shipped. Fortunately we have multiple warehouses from which we use a backup and can still ship your order. If you order is shipped from multiple warehouses due to a back-order condition, you are not billed extra for shipping.

We do not have a physical store to visit
We are a web based business based out of the Boston MA area and do not have any physical store fronts. We ship world wide and have an extensive warehouse system to fulfill your order.

Changes to an order already placed
Your order is received and authorized against your credit card immediately. It reaches the distributor overnight and is entered into their automated system upon receipt.

Due to the volume of orders received, it is not possible to interrupt the process to make a change to your order at this point. It has already been authorized against your card and may have begun the packing process and/or may have shipped.

My credit card was charged but I have not received my order
If a customer reports that their card has been charged when our records show it as a decline the customer MUST email a copy of the charge showing on their debit or credit statement along with a note of explanation and invoice number to info@tlelolelo.com.

Package has been tampered with
Our boxes are sealed with plain brown packing tape. If you receive a package that looks like it has been opened and resealed, this means your order has been tampered with while in possession of UPS. If you like, you can refuse delivery from UPS and then contact us for refund or exchange. You may accept the package as it might be fine, but if not, we can still help you, but please understand that problems with that order are probably the fault of UPS and not us.

Product shipped but has not arrived
If you have your invoice number, you can track your order online by logging into your user account.

By tracking online you can get your UPS tracking number. Contact UPS with your tracking number to see if they have information on when your package will arrive.

If contacting the shipping company does not help, contact us.

Returns
For sanitary/hygienic purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). You must contact us at info@lelolelo.comh for an RMA. Please return the items in their original packaging within 30 days after RMA is issued to the address we will provide you. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please contact us.

We have many products on our site. Some of the products have measurements and some do not. We will not issue a refund for a product without measurements due to the size. Please make sure the product you are ordering meets all of your requirements including size before placing your order.

In your return package please include:

• The packing slip.
• A note telling us what the problem was.
• A note stating whether you would like a refund or an exchange for another item.
• If you do not include a note, you may not be refunded!

Please note: As part of the return process, upon receipt of an authorized return, if the returned item is found to be in perfect working condition, a 25% restocking fee will be applied.

Please allow up to 3 weeks to receive your replacement or refund.

We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services.

If you have questions, please email: info@tengaflip.com

Shipping Companies we use for shipping
We have a partnership exclusively with UPS for all orders, in order to keep your costs as low as possible!

When does my order ship?
Your order will 98% of the time ship the next business day that you order the product, if the order is submitted Sunday through Thursday before our 8:30 pm est deadline. The warehouses are closed on weekends and do not ship.

In some cases, the item you order may be found to be out of stock at the warehouse. We will forward to another warehouse as quickly as possible. This happens rarely, but due to fluctuating stock levels of popular products, we try to forward your order to the best warehouse best able to fulfill your order.

We cannot control delivery errors, especially if your address is not 100% complete.

Important Info for Military Personnel
Orders are shipped via US Mail to all military addresses per military regulations.
***Priority US Mail Shipping. Delivery within 1-3 weeks. ***
We cannot ship via UPS, FedEx or DHL.

Mail addressed to military post offices overseas is subject to certain conditions or restrictions of mailing regarding content, preparation, and handling. Please refer to the APO/FPO table and the RESTRICTIONS at the url:

Overseas Military Mail Table - Changes and Active APO/FPO Table Including Military Mailing Restrictions
It outlines these conditions by APO/FPO ZIP Codes through the use of footnoted mailing restrictions codes (see the Restrictions page following the table).

Convergence is not responsible for any additional expenses incurred or for the retention of your order by customs if it does not pass inspection and you will not be refunded. The customer is responsible for all expenses in these circumstances.

Our prices are in $US Dollars only
Our prices are in $US Dollars only.

Pay by COD
We do not accept payments by COD.

Pay by Credit card
We accept Visa, Master Card, American Express, and Discover.

Your card is authorized when you place the order online and billed within 2 hours.

Addressing an Overseas Military Mailpiece

To properly address a mailpiece, you need the following information:

• Name of the recipient (rank/grade/rating is optional)
• The PSC (Postal Service Center), CMR (Community Mail Room), UMR (Unit Mail Room), RPO (Regional Post Office), APO (Army Post Office) or OMDC (Official Mail Distribution Center) number.
• It is not necessary to add the specific military formation (for instance "1/20 24th Infantry") that the recipient is attached to.
• At times, operational security may demand that the unit not be named.
• For FPO addresses aboard a United States Navy or United States Coast Guard vessel, put the ship's name and hull number, if applicable, (for instance "USS Cochrane (DDG-21)") instead of a PSC number.
• If applicable, the recipient's Military Post Office Box number.
• When mailing to a DPO address, do not add the street address of the embassy or the recipient's job title, such as "Ambassador John Adams" as this may cause processing errors.
• The APO and "state" designator (AA, AP, AE)
• Please do not use the state that the distribution hub is in (FL, CA, NY), as this may cause delays in the package being processed.
• The correct ZIP Code for the unit, preferably the ZIP+4.
• In case your package accidentally falls open during transit, consider including a card within, listing both yours and the recipient's addresses and a full listing of the contents.

For instance, here is a sample APO Address:
GEN Omar Bradley
PSC 1234, Box 12345
APO AE 09204-1234

For a FPO:
CAPT John Paul Jones
USS Cochrane (DDG-21)
FPO AP 96543-1234

For a DPO:
John Adams
Unit 8400, Box 0000
DPO, AE, 09498-0048